The ONE - Customer Services & Facilities

With quality management, attentive customer services and state-of-the-art facilities, The ONE is doing the best to make your shopping experience an enjoyable one.

Shoppers can now enjoy the following complimentary services. For details, please check with our Customer Service Centre at Level UG2, The ONE.

Customer Service Centre Hotline: 3106 3640

- Smart Phone Self-charging Service- 24-hour Service Hotline
- Leasing Enquiry  - General Enquiry on Mall Facilities & Promotion News 
- Shoppers’ Guide & Dining Guide  - Transport Information & Weather Information 
- Escort Tour (by appointment)  - Tourist Guide 
- First Aid Kit  - Body Temperature Check
- Parking Privilege / Gift Redemption  - Enquiry of Lost Kid 
- Lost & found  - Taxi Call 
- Baby Stroller Lending  - Wheelchair Lending 
- Umbrella Lending  - Small Tools Lending 
- Stamp Selling- Locker Storage
- Parents’ Rooms- Baby Diapers 
- Facial Masks- Notes Paper
- Tissue Paper - Hot Water